WHAT WE BELIEVE
1. We believe in doing a few things well vs. trying to be all things to all people.
That’s why we specialize in Personal and Business insurance. Looking for Life and Health Insurance? We know some great people that we’d be happy to refer you to.
2. We believe that buying the cheapest insurance can be an incredibly costly decision.
Being underinsured risks everything. Not just your business, equipment, and your house, but your children’s well-being and your permanent peace of mind. Being over-insured is a bad idea, too. It locks up money you could spend in much better ways.
That’s why we insist on meeting with new clients face-to-face—to make sure we understand your needs so well we can find coverage that’s a perfect fit.
3. We believe insurance brokers should be more than just salespeople.
That’s why we don’t just sell you insurance—we advise you about how to navigate the incredibly complex insurance system, and we go to bat for you. Not just during times of crisis but for day-to-day needs as well.
We’ll wrestle with any insurance provider to see that you get everything you’re due, from getting coverage, to being sure your claims are paid, to reinstating cancelled policies.
4. We believe that if you wanted to become an expert in insurance, you wouldn’t be hiring us as your broker.
We get it. Not everyone loves insurance like we do. That’s why clients bring us in. We keep an eye on industry trends, read the fine print, negotiate the best deals, suggest innovative approaches—whatever it takes. And that’s why we communicate it all in plain English.
Meanwhile, you’ll be free to focus on the rest of your life.
5. We believe that one-size-fits all doesn’t fit anyone very well.
That’s why we’re an independent broker and not linked to a single provider. What that means for you is that we have access to virtually unlimited policies that we can bundle into a unique package that meets your needs for the best possible price.
6. We believe that complex topics can’t be reduced to simple formulas.
That’s why you won’t find rate calculators and other oversimplified tools on our website. That’s why we prefer conversations over complicated forms, and that’s why we interact with our clients face-to-face whenever possible.
7. We believe in preserving the environment.
That’s why we run our business according to the principles of the Triple Bottom Line. That’s why we became a certified B Corp. That’s why we were the first brokerage in the U.S. to go carbon-neutral. That’s why the EPA awarded us with the distinguished “Business in Green” award (now over 10 years ago!). And that’s also why you’ll spot Michelle (our President) driving an original SmartCar around town.
8. We believe in building local communities.
That’s why we’ve taught classes on entrepreneurship for the College Success Foundation and several local high schools. That’s why we donate to ArtsFund. That’s why we’re an active participant in the Washington Business Alliance. And that’s why we helped start both the Port of Seattle’s Working Wheels program and the Northgate Chamber.
9. We believe that work (even insurance…) should be a source of joy. And that happy people provide better service.
That’s why we offer flexible work hours and support telecommuting. That’s why we’re working with the Mayo Clinic on movement at work. That’s why we’ve received a spot on Washington’s Best Places to Work. That’s why we received the Sloan Award for Workplace Flexibility. That’s why we’ve got a gong in our lobby (seriously). And that’s why our experienced staff—who have plenty of other options—choose to stay here.